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Florida Power & Light Company (FPL), a subsidiary of NextEra Energy (NEE), has been awarded the 2025 ReliabilityOne® National Reliability Award by PA Consulting, recognizing its leading service reliability for over 6 million customer accounts across Florida. The utility also secured the Reliability Value Award for its commitment to cost-effectiveness while strategically investing in grid modernization to meet the state’s growing energy demands.
The awards underscore FPL’s focus on superior performance and rapid response to disruptive weather events. Industry data reveals FPL has consistently ranked in the top 10% nationally for reliability over the past decade, even as customer bills remain below the national average. This dual achievement of high reliability and cost control provides a competitive advantage for businesses within Florida.
FPL’s improvements in grid reliability stem from focused investments. Key metrics highlighting their progress include:
- A 40% improvement in overall system reliability over the last two decades.
- 59% better service reliability compared to the national average.
- 82% of FPL’s main power lines hardened, supporting critical infrastructure such as hospitals and emergency services.
- 96% of FPL’s transmission structures built with steel or concrete.
- Over 3,200 Storm Secure Underground Program projects completed since 2019.
- 227,000 intelligent devices deployed across the grid, credited with preventing 15 million customer outages since 2011.
Mike Jarro, Vice President of Power Delivery at FPL, noted that the recognition reflects the team’s dedication to providing reliable service. “Our investments in smart grid technology and infrastructure resilience ensure Florida families and businesses have electricity when they need it most,” Jarro stated, “and enable us to restore service quickly after storms. As Florida continues to grow, we’re leveraging emerging technologies and advanced grid solutions to stay ahead of tomorrow’s challenges and continue setting the standard for reliability nationwide.”
Derek HasBrouck, ReliabilityOne® Program Director at PA Consulting, emphasized that FPL’s continuous pursuit of excellence in reliability sets it apart. “FPL is one of few organizations leading the way in demonstrating to customers, employees and external stakeholders what it means to continuously deliver excellence in reliability and provide an elevated experience.”
The selection process for the ReliabilityOne® National Reliability Award includes both quantitative and qualitative assessments, evaluating regional performance, continuous improvement initiatives, leadership in outage data collection, organizational focus on reliability and resilience, and effectiveness in responding to major outage events.
This marks the eighth time in eleven years that FPL has received the National Reliability Award. It is also the inaugural recipient of the Reliability Value Award, marking a significant achievement for FPL.
About Florida Power & Light Company
America’s largest electric utility based, Florida Power & Light Company serves more customers and sells more power than any other utility, with reliable electricity to approximately 12 million people. FPL operates one of the most fuel efficient and cleanest power generation fleets in the U.S.. The company was also recognized by Escalent in 2022 as one of the most trusted U.S. electric utilities for the ninth consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company recognized for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage.
About PA Consulting
PA Consulting combines innovative thinking and technologies to accelerate progress. Their diverse teams of experts work globally from offices across the US, UK, Ireland, Nordics, and Netherlands.PA Consulting’s ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. As a group, ReliabilityOne® participants on average experienced over 50% fewer sustained outages, and their collective system saw 60% shorter outage durations than the average US investor-owned utility.
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