Cognizant to Transform Hong Kong Health Insurance with AI-Powered BPaaS for Bupa

Cognizant Partners with Bupa Hong Kong for AI-Driven Claims Modernization

HONG KONG – December 17, 2025 – Cognizant (Nasdaq: CTSH) has announced a significant strategic collaboration with Bupa Hong Kong, a prominent health insurance specialist in the region. This partnership will see Cognizant deploy its first AI-driven Business-Process-as-a-Service (BPaaS) solution specifically designed for claims modernization in Hong Kong. The five-year agreement marks Cognizant’s largest Intuitive Operations and Automation (IOA) services deal in the local market.

The new BPaaS solution leverages Cognizant’s extensive capabilities in AI and cloud-native technologies. It incorporates generative AI for claims automation and sophisticated fraud, waste, and abuse (FWA) detection mechanisms. This integrated approach is engineered to boost Bupa’s operational efficiency, bolster its regulatory compliance efforts, and elevate the customer experience. Key performance indicators targeted include accelerated claims processing, enhanced customer satisfaction, and improved overall operational agility. By reducing average handling times and increasing automation, Bupa Hong Kong aims to significantly improve its Net Promoter Scores, reinforcing its leadership in the competitive health insurance landscape.

“We are thrilled to join forces with Cognizant to embrace an AI-first strategy for claims processing,” stated Earvin Lim, Chief Information Officer at Bupa Hong Kong. “This initiative is set to streamline operations, minimize friction, and mitigate risks, establishing a new benchmark within the health insurance sector. It represents a pivotal moment for Bupa Hong Kong as we integrate advanced technologies to deliver superior value to our customers. We are confident that Cognizant’s expertise in AI-driven automation and cloud solutions will not only accelerate our claims modernization but also fortify our regulatory adherence and customer satisfaction efforts. Our ambition is to lead the market through operational excellence and innovation, ultimately contributing to better healthcare outcomes for the communities we serve.”

Ganesh Ayyar, President of Intuitive Operations and Automation and Industry Solutions Group at Cognizant, commented on the partnership, “Our collaboration with Bupa Hong Kong underscores Cognizant’s dedication to innovation and delivering exceptional customer value through AI-enabled operations. This groundbreaking agreement in the region highlights our belief that robust data is the bedrock of transformative AI. By addressing data complexities and utilizing our AI Training Data Services, we are converting intricate challenges into actionable insights, powering intelligent systems that are designed to learn, adapt, and scale effectively.”

Thomas Mathew, Vice President of ASEAN & Greater China at Cognizant, added, “This relationship underscores our commitment to driving digital transformation throughout the region. As this engagement evolves, we foresee substantial opportunities to support Bupa’s technological and operational objectives by expanding our BPaaS expertise and delivering scalable, transformative solutions. We are eager to collaborate closely with Bupa to help shape the future of healthcare services for millions.”

**About Cognizant:**
Cognizant engineers modern businesses. The company assists clients in modernizing technology, reimagining processes, and transforming experiences to thrive in a rapidly evolving world.

**About Bupa Hong Kong:**
Bupa is a global healthcare group with over 70 years of experience dedicated to improving people’s lives. Serving more than 38 million customers worldwide, Bupa reinvests its profits to enhance healthcare services. As a specialist in health insurance in Hong Kong since 1976, Bupa offers comprehensive domestic and international health insurance solutions and healthcare services, tailored to individual needs and business requirements. Its healthcare arm, Quality HealthCare Medical Services (QHMS), acquired in 2013, expands its service network to over 1,650 provider service points across Hong Kong, offering a wide range of medical and wellness services.