Health Net Ramps Up Support for Members Amidst California Storms
SACRAMENTO, Calif. – In response to Governor Gavin Newsom’s declaration of a state of emergency across six California counties—Los Angeles, Orange, Riverside, San Bernardino, San Diego, and Shasta—Health Net is implementing special measures to assist its members impacted by the severe atmospheric river events of late December 2025. As one of California’s longest-standing Medi-Cal managed care health plans and a subsidiary of Centene Corporation (NYSE: CNC), Health Net is prioritizing uninterrupted access to critical healthcare services, including prescription medications and essential health information.
The unprecedented storms have created significant challenges for residents, and Health Net is proactively addressing potential disruptions. This initiative underscores the company’s commitment to member welfare, especially during times of natural disaster.
**Ensuring Prescription Continuity**
For members residing in the affected counties, Health Net is facilitating access to emergency prescription refills. Individuals can obtain an immediate supply of their necessary medications from their original pharmacy. Should a member’s usual pharmacy be inaccessible due to the storms, they are encouraged to contact Health Net directly at 1-800-400-8987 for assistance. This measure aims to prevent any gaps in treatment for those relying on regular medication.
**Mental Health and Crisis Support**
Recognizing the significant emotional toll that natural disasters can inflict, Health Net is emphasizing its behavioral health services. Members have access to a range of support, including referrals to mental health professionals, community resources, and crisis hotlines. These services are designed to help individuals cope with grief, stress, and trauma stemming from the storm events. The Health Net Behavioral Health crisis line is available 24/7 at 1-800-675-6110 (TTY: 711).
**Leveraging Telehealth for Accessibility**
To overcome potential access barriers to primary care providers, Health Net is offering complimentary telehealth services to its members. This allows individuals to conduct medical appointments remotely, ensuring continued access to care even when in-person visits are difficult. Details on how to schedule these virtual appointments can be found on the member’s Health Net ID card or by logging into HealthNet.com. The widespread adoption of telehealth platforms, accelerated by the need for remote services, highlights a significant technological shift in healthcare delivery, allowing for greater resilience during emergencies.
**Support for Healthcare Providers**
Health Net is also providing crucial support to healthcare providers serving its members. The company has established a dedicated line at 1-800-641-7761 to assist physicians and nurse practitioners with:
* **Emergency Prescription Refill Guidelines:** Clarifying protocols for urgent medication needs.
* **Expedited Approval Processes:** Streamlining approvals for necessary treatments to reduce waiting times.
* **Out-of-Network Care Authorizations:** Facilitating access to care outside of the standard network when local in-network resources are overwhelmed or unavailable.
This collaborative approach with providers is vital for managing the surge in demand for healthcare services and ensuring comprehensive patient care during the emergency period.
**Ongoing Commitment to Member Needs**
Health Net has indicated that it will continue to assess the evolving situation and may implement further measures to guarantee its members maintain access to necessary healthcare services throughout the duration of the emergency and its aftermath. The company’s ability to adapt its operational protocols and leverage its technological infrastructure, such as telehealth, demonstrates a strategic focus on resilience and member-centricity in crisis management. This proactive stance is critical for a health plan operating within a state frequently subject to natural disasters, requiring robust contingency planning and agile service delivery.
**About Health Net**
Founded in California over 45 years ago, Health Net, LLC, a subsidiary of Centene Corporation, is dedicated to ensuring that everyone has access to quality healthcare, irrespective of their circumstances. The company offers a comprehensive range of health plans for individuals, families, and businesses, including those covered by Medi-Cal and Medicare. With a network of over 118,000 providers, Health Net serves more than three million members across California, offering integrated healthcare solutions that include substance abuse programs, behavioral health services, and pharmacy benefit management. Health Net operates through its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company, and Health Net Community Solutions, Inc., all of which are wholly owned by Centene Corporation. Centene Corporation is a diversified healthcare company focused on transforming the health of the communities it serves. Health Net and Centene Corporation employ over 5,700 individuals in California. For more information, visit www.HealthNet.com.
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