ADA Violation

The DOJ is suing Uber, alleging ADA violations due to systemic discrimination against riders with disabilities. The lawsuit claims Uber drivers routinely deny service to individuals with service animals or requiring wheelchairs, and impose unwarranted fees. The DOJ alleges discriminatory driver behavior includes refusals, inappropriate questioning and impermissible surcharges. Uber denies the allegations, citing its zero-tolerance policy and accessibility features. The DOJ argues Uber’s efforts are insufficient under the ADA. The lawsuit could have significant financial and operational consequences for Uber and impact the ride-hailing industry’s responsibility in ensuring equal access for users with disabilities.