Agent-Ready Data
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Franny Hsiao on Scaling Enterprise AI at Salesforce
Scaling enterprise AI requires more than just selecting models; it hinges on robust data engineering and governance. Prototypes often fail when moved to production due to unprepared data infrastructure. Salesforce architect Franny Hsiao emphasizes building resilient systems with end-to-end observability, perceived responsiveness through streaming, and offline intelligence. Accountability is key, with human oversight for critical actions. Standardized agent communication and “agent-ready” data will be crucial for future AI deployments.