AI-driven Solutions

The ISG Provider Lens™ report (September 2025) analyzes how AI, including GenAI and agentic technologies, transforms finance and accounting outsourcing (FAO) by shifting vendors from back-office roles to strategic partners. Across 48 providers in four domains—invoice-to-pay, order-to-cash, R2R/tax, and FP&A—AI automates workflows, reduces manual tasks by 60%, enables real-time insights, and supports predictive financial planning. The study evaluates innovation, global adoption, and vendor capabilities, emphasizing AI co-pilots, blockchain integrations, and tools turning spreadsheets into dashboards, to help enterprises benchmark partners reshaping CFO priorities and operational agility.