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A customer using a Chinese navigation app reported a problematic hotel booking experience. Despite a confirmed reservation and payment for an Atour Hotel in Hangzhou, the room wasn’t available upon arrival. The customer faced extra costs and poor customer service, receiving an inadequate refund and compensation. The app displayed misleading booking information and provided vague responses when questioned. The incident raises concerns about platform accountability in China’s online travel market.

This article highlights a rapidly growing AI-powered mental wellness platform. By gamifying access to psychological support through personality assessments and AI-driven tools like mood predictions and virtual companions, the platform aims to address unmet mental health needs, especially in China. Its innovative language model, 3D sandplay, and AI Mood Town features offer immersive emotional support, demonstrating a commitment to bridging scientific rigor with engaging user experiences.