Case Deflection

Coveo, an AI-Relevance leader, announced Docusign selected its AI-Search and Relevance Generative Answering to enhance customer support. Docusign aims to improve self-service, optimize agent workflows, and ensure consistent responses, reducing time spent finding information. Coveo’s platform offers scalability, security, and actionable intelligence, promising increased efficiency and improved experiences. Coveo’s AI aggregates content, amplifies case deflection, and cuts down answer-seeking time, driving operational efficiency and personalized support.