Civil Code

A Beijing driver for CaoCao Mobility faced scrutiny after a passenger recorded him denying knowledge of a lost phone left in his vehicle, despite placing it in a seat pouch. The viral video prompted an internal investigation, leading to the phone’s return, the driver’s temporary suspension, and ongoing disciplinary reviews. Under China’s Civil Code, finders must return lost items or risk liability, with excessive reimbursement demands potentially deemed extortion. CaoCao reiterated its zero-tolerance policy for misconduct, emphasizing trust and service quality as competitive priorities amid evolving regulations in China’s ride-hailing sector.