Consumer Complaint

A charitable buyer in Wenquan spent ¥3,000 on 325 lbs of cherries for farmer support, paying ~¥3,000 more for JD.com’s cold-chain delivery. Despite promises, the cherries arrived spoiled, with recipients citing rot and sourness. The woman blamed JD’s failed temperature control (only ice packs used, not 0-4°C refrigeration) and sought ¥10,000 compensation. JD refused, stating its value-protection policy covers only punctual delivery, not spoilage, highlighting e-commerce cold-chain reliability concerns. (Word count: 95)

CNBC reports that consumers are experiencing issues using prepaid credit on Tmall Supermarket during the 618 shopping festival. One user, with over 10,000 yuan remaining on a gift card, faced purchase failures and expiring coupons. Multiple similar complaints have been filed. While Tmall cites potential system issues and high traffic, the affected consumer denies any wrongdoing, highlighting the urgency to resolve the issue.