Customer Complaints

Sam’s Club in China faces customer backlash due to changes in product selection. Members are complaining about the discontinuation of popular items with high repurchase rates and the introduction of products they deem to be of lower quality, like a low-sugar Orion Pie. Some express frustration that the curated shopping experience they pay for is being compromised by items available in ordinary stores. Customer service acknowledges the changes and promises to improve product quality.

MUJI, once synonymous with minimalist quality, faces a branding crisis. High prices for basic items like t-shirts and wastebaskets are drawing criticism. Furthermore, customers report poor product quality, including unraveling clothing and damaged furniture. Online complaints highlight inadequate packaging leading to damaged goods during delivery, with customer service responses exacerbating the issue. MUJI’s fulfillment and logistics woes threaten its brand image and reputation for value.