Customer Complaints

MUJI, once synonymous with minimalist quality, faces a branding crisis. High prices for basic items like t-shirts and wastebaskets are drawing criticism. Furthermore, customers report poor product quality, including unraveling clothing and damaged furniture. Online complaints highlight inadequate packaging leading to damaged goods during delivery, with customer service responses exacerbating the issue. MUJI’s fulfillment and logistics woes threaten its brand image and reputation for value.