Efficiency Gains
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How AI Adoption Shifts IT Operations from Reactive to Proactive
A SolarWinds study analyzing IT systems data from August 2024 to July 2025 reveals that AI-powered IT support tools significantly reduce issue resolution time, averaging a 17.8% improvement (4.87 hours per incident), potentially saving over $680,000 annually for a medium-sized IT team. The report emphasizes that successful AI adoption requires integration into existing workflows, robust processes, and organizational change, not merely implementing software. Companies integrating AI into daily operations achieved over 50% reduction in resolution times and underscored AI’s role as a tool to augment human skills.
