Hotel booking
-
Hotel Booking Confirmed, No Room Found: Gaode Maps Blames Service Provider for “Ghost Orders”
A customer using a Chinese navigation app reported a problematic hotel booking experience. Despite a confirmed reservation and payment for an Atour Hotel in Hangzhou, the room wasn’t available upon arrival. The customer faced extra costs and poor customer service, receiving an inadequate refund and compensation. The app displayed misleading booking information and provided vague responses when questioned. The incident raises concerns about platform accountability in China’s online travel market.
