Inclusive Employment

JD.com expands its “Sunshine Angel” customer service team to 1,000 members, reflecting a 12-year inclusive employment initiative. Now employing over 4,000 people with disabilities across departments, the program offers accessible infrastructure, mental health support, and entrepreneurship training that has empowered hundreds of thousands to launch digital ventures. By integrating disabled employees into logistics and delivery roles, JD redefines inclusion as a strategic innovation driver, enhancing market reach while delivering measurable ESG returns through increased brand value and operational resilience.