IT Operations
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Promise, Skepticism, and Their Implications for Southeast Asia
Agentic AI, software that autonomously decides, acts, and refines strategy, is poised to disrupt industries. Capgemini projects $450 billion in potential economic value by 2028, yet only 2% of organizations have scaled its use. A survey of 1,500 executives highlights the importance of human oversight, with most believing in the value of human involvement in AI workflows. IT operations are emerging as a practical entry point, with measurable benefits in data classification, storage optimization, and cybersecurity. Success hinges on data quality, new skills, and striking a balance between autonomy and accountability.
