JD.com dispute
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Cherry Delivery Cost $3k Arrived Rotten — Service Claims Insurance Only Covers Timely Delivery
A charitable buyer in Wenquan spent ¥3,000 on 325 lbs of cherries for farmer support, paying ~¥3,000 more for JD.com’s cold-chain delivery. Despite promises, the cherries arrived spoiled, with recipients citing rot and sourness. The woman blamed JD’s failed temperature control (only ice packs used, not 0-4°C refrigeration) and sought ¥10,000 compensation. JD refused, stating its value-protection policy covers only punctual delivery, not spoilage, highlighting e-commerce cold-chain reliability concerns. (Word count: 95)
