JD Delivery

JD.com’s food delivery service, JD Delivery, has significantly expanded its reach, serving over 15,000 corporate clients with a daily order volume exceeding 25 million. Holding a 31% market share, and 45% in the premium segment, the service operates in 350 cities, offering 1.5 million restaurant options. Partnerships with major firms provide corporate meal solutions. Nearly 70% of businesses become formal partners within a month, with weekly enterprise meal solution partnerships increasing tenfold in June. User subsidies further enhance the offering.

Sichuan regulators summoned JD Delivery executives to address operational violations impacting market integrity and consumer trust. Issues included mismatched merchant addresses, unauthorized business expansions, and unfair pricing. Authorities mandated immediate platform reforms, stricter oversight, and compliance with ethical practices. JD pledged enhanced vendor vetting, real-time audits, and expanded use of livestreamed “Transparent Kitchens” for accountability. This follows broader regulatory actions against China’s food delivery sector, including Meituan and Ele.me, amid concerns over monopolistic practices and labor standards.