Membership

Sam’s Club faces accusations of “shrinkflation” despite its massive daily revenue. Members are reporting diminished product quality, specifically citing a decline in the weight and durability of the private-label purple facial tissues. Customers have documented weight reductions of up to 8.2% in tissue packages purchased between 2022 and 2025. Disgruntled members question the lack of transparency regarding these changes and whether membership fees are truly being reinvested in product quality. A customer service representative only offered a refund.

A Sam’s Club shopper in Guangzhou encountered a barcode issue while purchasing Orion snacks. This follows the introduction of a low-sugar Orion Choco Pie, which sparked debate among members questioning the store’s exclusivity due to readily available products. The low-sugar Choco Pie has since been removed from the online app with unclear reasons. Some argue that Sam’s Club needs to offer unique value justifying its membership fee to maintain its appeal.