Orion Pie
-
Sam’s Club Angers Members with Orion Snacks; Customer Writes Letter: “I Paid for a Membership, Not This!”
Sam’s Club in China faces customer backlash due to changes in product selection. Members are complaining about the discontinuation of popular items with high repurchase rates and the introduction of products they deem to be of lower quality, like a low-sugar Orion Pie. Some express frustration that the curated shopping experience they pay for is being compromised by items available in ordinary stores. Customer service acknowledges the changes and promises to improve product quality.