Patient Experience

Mercy has received the NRC Health Excellence in Patient Experience Award for the fourth year running. The award, based on feedback from over 1.25 million patients, recognizes Mercy’s commitment to patient-centered care. Mercy emphasizes a holistic approach involving various staff roles in creating a positive experience. This award highlights the growing importance of patient experience in healthcare, as satisfaction impacts reputation and market share. Mercy shares patient survey data through NRC Health’s transparency program, building trust and improving patient retention.