Personalization Gap

AI adoption in marketing is widespread (92%), but a study reveals a growing trust gap between marketers and consumers regarding personal data usage. While AI accelerates campaigns and boosts engagement, 63% of consumers distrust its data handling. New regulations like the EU AI Act are prompting ethical revisions. Retailers are urged to demonstrate AI’s value by simplifying shopping, ensuring transparency, and enriching customer experiences. Success stories emphasize using AI to solve tangible customer problems and fuel human creativity. Marketers plan increased AI investment, focusing on bridging the perception gap.