refund

A customer using a Chinese navigation app reported a problematic hotel booking experience. Despite a confirmed reservation and payment for an Atour Hotel in Hangzhou, the room wasn’t available upon arrival. The customer faced extra costs and poor customer service, receiving an inadequate refund and compensation. The app displayed misleading booking information and provided vague responses when questioned. The incident raises concerns about platform accountability in China’s online travel market.

The Jacky Cheung “60+” concert in Dongguan, China, has been postponed from June 6-8, 2025, to August 29-31, 2025, due to the original dates coinciding with the Gaokao. Promoters are offering ticket transfers or full refunds. The rescheduling reflects logistical considerations related to the Gaokao and aims to minimize disruption while providing compensation for affected ticket holders, including covering potential hotel and travel arrangement costs.