Shrinkflation

Sam’s Club faces accusations of “shrinkflation” despite its massive daily revenue. Members are reporting diminished product quality, specifically citing a decline in the weight and durability of the private-label purple facial tissues. Customers have documented weight reductions of up to 8.2% in tissue packages purchased between 2022 and 2025. Disgruntled members question the lack of transparency regarding these changes and whether membership fees are truly being reinvested in product quality. A customer service representative only offered a refund.