Slack

Salesforce is embedding generative AI into Slack, enhancing Slackbot for Business+ and Enterprise+ subscribers. This AI-powered bot understands conversational context and accesses data from connected services, aiming to reduce communication chaos. Salesforce believes this integrated approach offers an advantage over standalone AI tools by leveraging proprietary business data and internal workflows securely. This strategic move, reportedly the fastest feature rollout in Salesforce history, seeks to boost user engagement and productivity.