Tmall Supermarket

CNBC reports that consumers are experiencing issues using prepaid credit on Tmall Supermarket during the 618 shopping festival. One user, with over 10,000 yuan remaining on a gift card, faced purchase failures and expiring coupons. Multiple similar complaints have been filed. While Tmall cites potential system issues and high traffic, the affected consumer denies any wrongdoing, highlighting the urgency to resolve the issue.