Workforce adoption

Citi has successfully integrated AI into its daily operations, empowering approximately 4,000 employees across diverse roles. Instead of siloed pilots, the bank fostered pervasive team-level adoption through its “AI Champions” program. This strategy prioritized employee training and support, enabling widespread use of firm-approved AI tools for everyday tasks with robust safeguards in place. This approach offers valuable lessons for other enterprises looking to scale AI initiatives effectively.