Xibei

Chinese restaurant chain XiBei’s public apology following criticism, including rebuttals from entrepreneur Luo Yonghao, highlights the importance of effective online public relations. Commentator Hu Xijin notes XiBei’s strong offline operations but disastrous PR, emphasizing the need for authenticity. The article suggests XiBei should focus on customer service and transparency to recover, rather than seeking quick online fixes. The case demonstrates how a disconnect between offline performance and online presence can damage brand reputation in the digital age, requiring companies to prioritize genuine engagement.

A public dispute between Luo Yonghao and Xibei restaurant chain over pre-prepared meals seems to be ending, with Luo advocating for national regulations and transparency. The controversy highlighted the restaurant industry’s increasing reliance on pre-prepared ingredients and consumer concerns about food quality and transparency. A draft of national standards for pre-prepared meals is expected to be released, potentially reshaping regulations and labeling in China. Luo emphasizes consumers’ right to know if restaurants use pre-prepared meals, aligning with a demand for honesty in the food supply chain. The outcome could significantly impact China’s food service industry.

A dispute between Luo Yonghao and Xibei’s founder over the use of pre-prepared meals in restaurants has sparked debate in China. Luo criticized Xibei, prompting denials but also scrutiny of Xibei’s long-shelf-life ingredients. This highlights consumer demand for transparency, especially regarding food safety. Benefitting from this is Laoxiangji, praised for its open disclosure of pre-prepared meal standards via a color-coded labeling system and detailed public statements, building consumer trust and setting a new industry standard.

A dispute arose in China after Luo Yonghao criticized Xibei restaurant chain for allegedly using pre-prepared meals. Xibei’s founder, Jia Guolong, denied the claim and threatened legal action, releasing Luo’s bill to justify pricing. Online debate ensued regarding Xibei’s prices. Xibei launched a “Luo Yonghao Menu,” offered a money-back guarantee, and invited customers to observe meal preparation, emphasizing transparency. This incident underscores increasing consumer scrutiny in the food industry and the impact of social media.

A public dispute erupted in China between influencer Luo Yonghao and Xibei restaurant founder Jia Guolong over Xibei’s use of pre-made dishes. Luo criticized Xibei’s practices on social media, prompting a strong response from Jia and a heated debate about food preparation transparency. Xibei responded by launching a “Luo Yonghao Menu” with a satisfaction guarantee and inviting customers to observe dish preparation. The controversy highlights the pressure on Chinese restaurants to balance efficiency with consumer demands for fresh ingredients and transparency.