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MONTREAL, Oct. 6, 2025 – Coveo (TSX: CVO), a leading provider of AI-powered relevance platforms, today announced it has received the SAP Global Customer Experience Award for Partner Excellence 2025 in the Partner Solution Success category. SAP presented the awards to recognize top-performing partners for their outstanding contributions to SAP Customer Experience solutions. These partners, in collaboration with SAP, are instrumental in helping customers innovate, achieve rapid results, foster sustainable growth, and streamline operations.
“We are honored to receive the SAP Customer Experience Partner Excellence Award. It validates the impact of our collaboration and the real-world results we are delivering together,” stated Patrick Finn, VP of Alliances at Coveo. “This partnership reflects a shared vision of empowering global enterprises to thrive in the age of AI. By combining SAP’s market leadership with Coveo’s AI-search and generative experience platform, we enable our customers to build intelligent digital experiences that demonstrably improve growth, efficiency, and customer loyalty.”
Award nominations are based on internal SAP sales performance data. A steering committee evaluates nominees based on criteria including sales achievement and overall performance.
“This award recognizes the exceptional value that Coveo brings to customers on their CX journey alongside SAP,” said Manish Gordhan, Global Vice President, CX Channel, SAP Partner Ecosystem. “We congratulate Coveo on this well-deserved achievement, a testament to their strong and trusted partnership with SAP.”
Since 2023, Coveo and SAP have been collaborating to integrate AI search, recommendations, and generative AI-powered experiences into SAP Customer Experience solutions. Coveo’s solution for SAP Commerce Cloud achieved SAP Endorsed App status in March 2023. This was followed by a second SAP Endorsed App in November 2024, integrating with SAP Service Cloud. Both are available on the SAP Store.
Early adopters report significant benefits. For example, Blackwoods, after integrating Coveo with SAP Commerce Cloud, reported a 45% increase in Net Promoter Score (NPS) and a 44% reduction in null searches following its digital transformation project. SanMar selected Coveo AI for SAP Commerce in May 2025, aiming to leverage AI-driven product discovery and intelligent search across its extensive product catalog.
Coveo at a Glance:
Coveo’s AI-Relevance platform transforms customer and employee experiences by connecting individuals with the most relevant information and products at every interaction. By understanding the unique context, needs, preferences, and intent of each individual, Coveo delivers hyper-personalized experiences that drive business outcomes.
The complexity of tailoring experiences across diverse audiences and vast amounts of content and products requires sophisticated AI. Coveo’s AI-Relevance platform unifies data securely, providing contextualized and prescriptive recommendations to optimize business performance.
Coveo’s platform is utilized by some of the world’s largest and most innovative brands, impacting millions of users across billions of interactions.
The Coveo AI-Relevance Platform holds ISO 27001, ISO 27018, and ISO 27017 certifications, aligns with SOC2 compliance, is HIPAA compatible, and offers a 99.999% SLA. The company is also a Salesforce ISV Partner, an SAP Endorsed App, an AWS ISV Accelerate Program member, an Adobe Gold Partner, a MACH Alliance member, an Optimizely Partner, a Shopify Partner, and a Genesys AppFoundry ISV Partner. Coveo is a trademark of Coveo Solutions Inc.
SAP and other mentioned SAP products and services, as well as their logos, are trademarks or registered trademarks of SAP in Germany and other countries. All other product and service names mentioned are trademarks of their respective companies.
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