SAP

Coveo received the SAP Global Customer Experience Award for Partner Excellence 2025 for its contributions to SAP Customer Experience solutions. The award recognizes Coveo’s AI-powered relevance platform and its integration with SAP Commerce Cloud and SAP Service Cloud. Early adopters like Blackwoods have seen significant improvements (e.g., a 45% NPS increase) after integrating Coveo with SAP. Coveo’s AI platform personalizes experiences by connecting users with relevant information and products, driving business outcomes for global enterprises.

The European Commission has launched an antitrust investigation into SAP, focusing on potential anti-competitive practices within its on-premises software support services. The probe will examine if SAP’s policies unfairly restrict competition in the aftermarket for maintenance and support, potentially limiting options and increasing costs for businesses. SAP believes its policies comply with EU rules and is cooperating with the Commission. The investigation arrives as SAP transitions to cloud-based services and could influence its future business practices. SAP shares dipped following the announcement.

SAP will invest €20 billion over the next decade to expand its sovereign cloud infrastructure in Europe, including IaaS and on-premise options. This initiative aims to address data sovereignty concerns and GDPR compliance by ensuring customer data remains within the EU. The move positions SAP to compete with Microsoft and Amazon while aligning with the European Commission’s focus on technological sovereignty and AI development. SAP is also involved in the EU’s “AI gigafactory” initiative.