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WATERLOO, ON – OpenText (NASDAQ: OTEX) (TSX: OTEX), a significant player in secure information management for the burgeoning field of AI, announced today at Guidewire Connections the launch of its OpenText Content Cloud solutions for Guidewire. The offering aims to accelerate insurers’ migration to the cloud while granting them enhanced, AI-driven access to vital policy and claims data.
The insurance sector is contending with an ever-increasing volume of content, from accident imagery and correspondence to policy applications and inspection reports. Simultaneously, policyholder expectations are escalating, demanding seamless service and expedited claims processing as standard. This presents a dual challenge: managing exponential data growth and modernizing legacy systems to meet contemporary customer demands.
The new OpenText solutions are specifically tailored to integrate with Guidewire’s PolicyCenter, ClaimCenter, and BillingCenter. This integration embeds content and AI-powered assistance directly into the insurers’ core workflows. The expected outcome is a reduction in time spent searching for information, empowering underwriters, adjusters, and service teams to focus on delivering tangible results more efficiently. This is particularly relevant as insurers grapple with unstructured data, which often resides in disparate systems and hinders productivity.
“Insurers are aggressively pursuing cloud modernization and AI adoption, but the sheer volume and complexity of their content often impede progress,” stated Sandy Ono, Executive Vice President and Chief Marketing Officer at OpenText. “Our new solutions are designed not only to manage content but to ‘activate’ it. By seamlessly integrating AI into core Guidewire applications, we enable teams to make swifter, more informed decisions, strengthen records management and compliance, and fundamentally improve customer experiences.” This “activation” of content is a key differentiator, moving beyond simple storage to intelligent utilization of information.
Will Murphy, Vice President, Marketplace and Technology Alliances at Guidewire, echoed this sentiment: “The insurance industry faces a dynamic landscape, with cloud adoption, process automation, and the management of expanding content volumes and demanding customer expectations as key priorities. These integrated solutions empower our shared customers to effortlessly leverage OpenText’s robust content management capabilities directly within the Guidewire environment, facilitating faster access to crucial data and building a solid foundation for AI-driven insurance processes.” The partnership underlines the growing importance of integrated platforms in the insurance technology space.
Several insurance firms have already recognized the value proposition. One large, multinational insurer selected OpenText to address data fragmentation and bolster compliance efforts. By centralizing content through OpenText Content Management, the company has streamlined operations and achieved enhanced alignment with its existing Guidewire systems, realizing both efficiency gains and improved regulatory adherence.
Another international insurance provider and existing Guidewire client has deployed OpenText Information Archive and OpenText Content Management with Content Aviator to facilitate compliance and cloud transformation. This deployment significantly reduces risk and operational complexity, simultaneously unlocking deeper, AI-driven insights derived from their data assets. The use of Content Aviator suggests a move towards proactive risk assessment and intelligent decision-making based on real-time data analysis.
The OpenText solutions for Guidewire PolicyCenter, ClaimCenter, and BillingCenter are currently available through the Guidewire Marketplace.
About OpenText
OpenText is a Cloud and AI company providing organizations with a comprehensive suite of Business AI, Business Clouds, and Business Technology. OpenText (NASDAQ/TSX: OTEX) aims to help organizations across the globe grow, innovate, become more efficient, and operate securely through Information Management. More information is available at www.opentext.com.
Copyright © 2025 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents.
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