PG&E Offers Free Gas Appliance Safety Checks and Pilot Light Relights As Temperatures Drop, Addressing Carbon Monoxide Risks

As winter approaches, Pacific Gas and Electric Company (PG&E) is proactively addressing potential safety concerns related to natural gas appliance usage. The utility giant, serving over 16 million customers across Northern and Central California, announced the continuation of its free in-home gas safety checks program, aimed at mitigating the risk of carbon monoxide (CO) poisoning during peak heating season.

This initiative provides a crucial service by inspecting gas appliances – including water heaters, furnaces, and ovens – to ensure they are operating safely and efficiently. A key component of the program involves re-lighting pilot lights for appliances that may have been turned off during the warmer months, a common practice that can lead to malfunctions if not properly addressed.

Carbon monoxide, a colorless, odorless, and tasteless gas, poses a significant threat to households. Data underscores the severity of the issue. The Centers for Disease Control and Prevention estimates that unintentional CO poisoning, unrelated to fires, claims over 400 lives annually in the United States, while sending over 100,000 to the emergency room and hospitalizing more than 14,000. PG&E itself has responded to over 6,000 suspected CO incidents since the start of 2025, highlighting the persistent need for preventative measures.

“This complimentary safety program is a crucial step in ensuring the well-being of our customers as they increase their reliance on natural gas appliances for heating,” stated Jeff Janvier, PG&E Gas Operations Lead. “Our expert team thoroughly inspects each appliance, ensuring proper functionality and performing pilot re-lights where necessary. This free gas safety check demonstrates PG&E’s commitment to customer safety and comfort.”

Beyond the immediate safety benefits, the inspection program contributes to the overall efficiency of the natural gas infrastructure. By identifying and addressing potential issues early on, PG&E can prevent larger problems that could lead to service disruptions or even safety hazards. The program reflects a proactive approach to infrastructure management, aligning with the utility’s broader strategy of optimizing its network performance.

Customers are encouraged to schedule an inspection through PG&E’s website. The utility also provides several key safety tips:

• Carbon Monoxide Detectors: California law requires CO detectors in all single-family homes. Install detectors on every floor, near sleeping areas and common areas. Test twice a year and replace batteries as needed. Check the expiration date (most have a 5-7 year lifespan).
• Methane Detectors: Consider installing methane detectors in enclosed spaces with gas appliances.
• Safe Usage: Never use generators, outdoor grills, or propane heaters indoors. Do not use cooking devices for home heating.
• Fireplace Safety: Ensure the fireplace flue is open for proper ventilation.
• Proper Ventilation: Water heaters and other appliances should have adequate ventilation.

Immediate action is critical if CO poisoning is suspected. Evacuate the premises immediately and call 911. Similarly, any customer who smells the distinct “rotten egg” odor of natural gas should evacuate, and then call 911 and PG&E.

PG&E (NYSE: PCG) is a combined natural gas and electric utility, committed to delivering safe, reliable, and affordable energy to its vast customer base across a significant portion of California. For more information about PG&E, visit pge.com and pge.com/news.