NiCE Announces Webcast of 2025 Capital Markets Day

11/10/2025 – 05:30 AM

HOBOKEN, N.J. – NiCE (Nasdaq: NICE), a global leader in AI-powered customer experience (CX) solutions, announced today that it will host its Capital Markets Day on Monday, November 17, 2025, at 9:00 a.m. ET in New York City. Interested parties can access a live webcast of the event through the investor relations section of the company’s website. A replay will be available following the conclusion of the live presentation.

The event promises a deep dive into NiCE’s strategic direction, featuring key presentations from the executive leadership team. Analysts and investors will gain insights into:

• NiCE’s long-term strategy and its vision for the evolving Customer Experience (CX) landscape. This will likely address emerging trends like personalized customer journeys, omnichannel communication, and the increasing importance of proactive customer service, all of significant interest to investors gauge NiCE’s positioning versus rivals.
• An in-depth look at the CX Innovation Roadmap in partnership with Cognigy, highlighting new features, AI-driven capabilities, and integrations anticipated to drive competitive advantage. Details on the specific AI technologies being deployed (e.g., NLP, machine learning models) and their potential impact on key performance indicators (KPIs) will be crucial.
• A detailed financial overview, including a mid-term outlook, offering transparency into revenue projections, profitability targets, and capital allocation plans. Analysts will be closely scrutinizing these figures to assess the sustainability and growth potential of NiCE’s core business.

Analysis: The AI-Powered CX Revolution

NiCE’s focus on AI is not merely a trend; it’s a strategic imperative. The company is betting heavily on artificial intelligence to transform customer interactions, automate processes, and deliver personalized experiences at scale. This move comes as businesses are increasingly seeking ways to reduce operational costs, improve customer satisfaction, and gain a competitive edge.

The partnership with Cognigy, a specialist in conversational AI, is particularly noteworthy. By integrating Cognigy’s technology, NiCE aims to enhance its ability to understand customer intent, automate responses, and provide seamless interactions across various channels. The success of this collaboration will be a key factor in determining NiCE’s long-term success in the competitive CX market.

However, NiCE faces challenges. Competitors are also investing heavily in AI and cloud-based CX solutions. Moreover, concerns persist regarding data privacy, security, and the ethical implications of AI. NiCE must demonstrate its commitment to responsible AI practices to maintain customer trust and comply with evolving regulations.

About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.