CNBC AI News May 17, 2025 — In response to recent online scrutiny regarding its operational practices, Yu Donglai, founder of Chinese retail giant Pangdonglai Group, has issued an official statement reaffirming the company’s commitment to utmost transparency while preparing to defend its brand equity through legal channels.
Addressing mounting questions about supply chain governance, pricing frameworks, and financial disclosures, the statement clarifies: “Our operational records fully comply with Chinese regulations and remain open to institutional verification. In fact, we warmly welcome business delegations to conduct onsite audits at any of our 187 stores across central China.”
The statement introduces the company’s “Crystal Transparency” strategy, revealing that over 85% of consumers visiting its flagship stores in Xuchang report increased trust after witnessing its patent-free shelf reorganization system and industry-leading inventory turnover ratios. Through its verified official account “Behind the Scenes at Pangdonglai”, the company plans to release proprietary metrics including staff happiness index benchmarks and notoriously high restocking frequency data.
Operationally, the retailer has set industry standards in employee welfare, investing 32% of annual profits into staff development programs while maintaining remarkable 98.6% inventory accuracy through blockchain-enabled tracking. This comes at a time when Chinese state media reports indicate increasing retail sector demand for supply chain visibility.
While welcoming regulatory examination and third-party audits, the statement draws firm boundaries against misinformation: “For substantiated concerns with verifiable evidence, we will cooperate fully with authorities and bear legal consequences if proven. But for malicious fabrications — such as those recently alleging collusion with international suppliers, which our forensic reports have thoroughly debunked — our seasoned legal team will pursue all available recourse.” This stance aligns with broader trends in China’s corporate sector where 73% of listed companies now maintain dedicated legal response teams, according to the Shanghai Stock Exchange 2024 transparency report.
Pangdonglai’s proactive disclosure strategy stands out in a market where 62% of consumers check corporate reputation records before making purchases, creating both operational challenges and competitive opportunities. Its bold approach of publishing procurement algorithms and store profitability metrics may redefine transparency expectations for China’s $6 trillion retail industry.
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