VTEX Named Customers’ Choice for Digital Commerce in 2025 Gartner® Voice of the Customer Report: Second Year Running

VTEX Secures Customers’ Choice Award for Second Consecutive Year, With 98% Customer Recommendation Rate, according to Gartner®

NEW YORK — VTEX (NYSE: VTEX), the commerce platform powering global enterprise brands, including Colgate, H Mart, Sony, Stanley Black & Decker, and Whirlpool, has once again been recognized as a Customers’ Choice in the 2025 Gartner® Voice of the Customer for Digital Commerce report. This marks the second year in a row that VTEX has earned this prestigious distinction, solidifying its position as a leading platform for businesses navigating the complex world of digital commerce.

Gartner Peer Insights “Voice of the Customer”

The report, based on verified customer feedback, paints a compelling picture of customer satisfaction. A staggering 98 percent of VTEX customers would recommend the platform. Furthermore, VTEX boasts an impressive overall score of 4.8 out of 5 stars, based on 63 reviews as of January 2025. This remarkable achievement makes VTEX the *only* digital commerce platform to receive the Customers’ Choice distinction for two years running.

Here’s what the customers are saying:

“VTEX has been an incredible partner for our business, they are willing to do whatever possible to help our business be successful.” Read the full review here.
“VTEX is a good partner and has bent over backwards for us. They have been able to provide simple solutions to complex business problems.” Read the full review here.
“Our experience with the VTEX Commerce Platform is positive. As a B2B business, we needed a robust and scalable solution to handle our requirements, and VTEX delivered well.” Read the full review here.

Mariano Gomide de Faria, founder and co-CEO of VTEX, noted, “For two years in a row, our enterprise customers have made one thing clear: VTEX is the commerce platform they trust to grow their business. To us, this is validation that VTEX provides a commerce platform that actually delivers. And that is exactly why VTEX continues to be the commerce platform for bold, ambitious CIOs and CTOs.”

Word is spreading. Leading global brands are choosing VTEX daily, including: Calvin Klein, CFG (Manchester City football team), Dior, H Mart, New Balance, OBI, Rona, United States Electrical Services Inc., and many more.

Santiago Naranjo, CRO at VTEX, added, “Enterprises need a platform that moves at the speed of their ambitions and supports them every step of the way. Two years of recognition is no accident; it is a result of relentless execution and a commitment to real global enterprise business impact.”

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights® reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. To read the full report and learn why customers continue to recommend VTEX, click here.

Gartner Disclaimer:

Gartner, Voice of the Customer for Digital Commerce, Peer Contributors, 23 May 2025

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Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

ABOUT VTEX: VTEX (NYSE: VTEX) is the go-to commerce suite for bold CIOs and CEOs globally, delivering transformative outcomes with unparalleled operational efficiency. By unifying a comprehensive ecosystem of solutions—including B2C, B2B, Sales App, Pick & Pack, Data Pipeline, Retail Media, and Security Shield—VTEX empowers brands and retailers to eliminate friction, foster collaboration, and accelerate growth. Trusted by 2.4 thousand global B2C and B2B customers, including Carrefour, Colgate, Sony, Stanley Black & Decker, and Whirlpool, VTEX supports 3.4 thousand active online stores across 43 countries (FY ended December 31, 2024). For more information, visit www.vtex.com.

VTEX Named Customers' Choice for Digital Commerce in 2025 Gartner® Voice of the Customer Report: Second Year Running