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In a developing story grabbing headlines this morning, a service disruption on Shenzhen Metro Line 11 sparked both concern and swift official clarification.
Social media users shared videos and accounts suggesting a potential incident at the Bihaiwan Station on Line 11, amid heavy rainfall in the city. These reports described incidents of smoke and multiple train delays, escalating apprehension amongst commuters.
Some accounts described the scenario as an explosion at the peak of the morning commute, prompting scenes of panic.
In response to the widespread speculation, the official Shenzhen Metro channel quickly issued a statement to address the situation. They directly refuted claims of an explosion on Line 11.
The official explanation attributed the service disruption to a malfunction in the train’s electrical system that produced unusual noises. The affected train has been moved to a storage facility and normal service operation is now resuming.
For affected commuters, Shenzhen Metro has also announced provisions for compensation. Passengers may obtain delay certificates from customer service centers at any station within the network (excluding Lines 4 and 13) within two working days. Additionally, they can process single-journey ticket refunds within five calendar days.
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