Jack Henry Wins Pinwheel Arms with Account Activation, Switch Kit, and Bill Management Suite

Community and regional financial institutions are getting a significant upgrade in their ability to attract and retain customers. They can now offer accountholders a streamlined onboarding experience, making it easier than ever to ditch old accounts, consolidate finances, and manage bills, potentially saving them money on unwanted subscriptions.

NEW YORK, June 17, 2025 – Fintech firm Pinwheel, a player in the digital banking space for innovative customer activation and engagement, announced today a significant expansion of its solutions on the Jack Henry™ digital banking platform. The move includes the rollout of Pinwheel’s Switch Kit and Bill Navigator products.

This partnership arms community and regional financial institutions to offer a frictionless onboarding process to instantly switch deposits and bills.

Pinwheel first announced its collaboration with Jack Henry in January 2024, making its direct deposit switch solution available to platform customers. By leveraging the Banno Digital Toolkit™, the same set of APIs that powers the Banno Digital Platform™, Pinwheel can embed its technology seamlessly into the digital experiences consumers now expect. This integration provides a slick interface directly into the digital banking platform, thereby adding to Jack Henry’s already extensive ecosystem of fintech partners – currently encompassing over 950 firms and servicing around 7,500 financial institutions.

With the expansion of its product suite, financial institutions using the Jack Henry platform can now easily add bill switching into their customer onboarding process. Pinwheel’s Switch Kit combines a top-performing Direct Deposit Switch solution with its Bill Switch feature, launched earlier this year. The Switch Kit is the first to comprehensively tackle the pain points that consumers face when activating a new bank account. Addressing those core concerns – like switching direct deposits and avoiding missed payments – that often deter individuals from switching to a better banking option is the goal. By combining direct deposit and bill switching at account opening, Pinwheel’s Switch Kit empowers financial institutions to become their customer’s main bank on day one.

Just as Pinwheel Deposit Switch identifies active payroll records and simplifies the switching process, Pinwheel Bill Switch connects to external payment accounts, automatically identifying recurring bills for quick switching. Consequently, new customers can review upcoming payment due dates and select when to switch the payment source for each bill to their new account, all without ever leaving their bank’s app. This combination of features provides the customers with the confidence to transition to a new primary banking relationship smoothly, mitigating the risk of any payment disruptions.

The Switch Kit simplifies account activation, but that’s just one piece of the puzzle. Pinwheel has also integrated a comprehensive bill management suite, Bill Navigator, to keep financial institutions on Jack Henry’s platform driving engagement within their digital banking experience. The number of consumers looking for a subscription management tool through their digital banking app has jumped to 87% in the U.S. in 2023, up from 78% in 2022, according to a survey from Datos Insights for Ethoca, and the introduction of Pinwheel’s Bill Navigator could become a customer experience advantage for banks who adopt this feature early.

Bill Navigator identifies active trial subscriptions, alerts consumers of upcoming expiration dates, and enables one-click cancellation directly within a bank’s app. Once connected, the Bill Navigator algorithm automatically scans for trials and other subscriptions, helping customers plan payments in alignment with their cash flow, identify opportunities to save on redundant subscriptions, and cancel thousands of common subscriptions. In fact, Pinwheel’s bill detection algorithm is currently outperforming other providers’ subscription detection algorithms by at least 20%.

“Consumers’ financial needs are constantly evolving, and they now have higher standards for their primary banking relationship. They’re willing to switch to get their demands met,” said Kurtis Lin, CEO & Co-Founder of Pinwheel. “Banks that offer cutting-edge digital features that consumers are clamoring for will undoubtedly be rewarded with their primacy and in the long run, customer loyalty.”

The Pinwheel Switch Kit and Bill Navigator are scheduled to launch on the Jack Henry digital banking platform this July.

To summarize, Pinwheel is expanding its solutions on the Jack Henry digital banking platform to include its cutting edge Switch Kit and Bill Navigator products, for a seamless banking experience.