Xpeng Executive Bashes Huawei Smart Glasses: “Half a Year, Blown Speakers, Constant Replacements, Wasted Time on Repairs and Complaints”

CNBC AI News – June 20th – A public spat has erupted between a high-profile executive within the electric vehicle sector and a major tech player, raising questions about product quality and the customer experience. Specifically, the head of intelligent experience at Xpeng Motors, @XP-YuTong, has taken to social media to air grievances regarding the durability of a key product from a leading technology firm: intelligent glasses.

The issue began with a user complaint circulating online: “Bought them a month ago, used them for a week, and they broke. Fixed them in two weeks, only to have a leg replaced. What a mess!”

Taking a stance on the matter, the Xpeng executive weighed in, seemingly corroborating the user’s experience. The situation highlights a potential blind spot for the tech giant, which now faces scrutiny related to its wearable tech.

The Xpeng executive’s feedback was even more critical: specifically, the executive noted the development of audio issues. “Same experience. Used for less than six months before audio started distorting. After sales claimed there was no problem. I argued and got a replacement. That one started distorting after a month, so I went back to after-sales. The issue was acknowledged this time but without spare parts. I spent all my time on maintenance and safeguarding my rights”.

The product in question is a recent release, a new generation of smart glasses from a tech company, boasting integration with the company’s HarmonyOS4 operating system. Launching in September 2023, the device was heavily marketed on its promise of delivering notifications, such as instant message alerts and weather updates, directly to the user. Promoted for its open-ear design, the product was also intended for a more seamless integration into daily life.

The glasses also highlight an ambitious audio setup: the release features a dual-vibrating-membrane unit, aiming to minimize sound leakage for enhanced privacy, alongside the promise of high-quality spatial audio.