SF Express Responds to User Charge: Refusal to Ship ROMOSS Power Bank Due to Battery Risk Mitigation

CNBC AI News – June 23rd: Leading power bank manufacturers, including Romoss and Anker, have announced product recalls citing potential fire hazards. The recalls come after reports of overheating and ignition issues in some of their portable power products, raising concerns about consumer safety and impacting the companies’ reputations in the competitive mobile device accessories market.

Prior to the public announcements, several universities in Beijing had already banned the use of specific Romoss 20,000mAh power banks on campus due to safety concerns following reported incidents of explosions. The recalls are a significant blow to the companies who have built strong brands. Romoss, in its recall statement, attributed the issue to potential defects in some of the components, suggesting that in extreme use cases, a risk of combustion existed leading to consumer safety concerns.

Meanwhile, Anker cited an issue with the sourcing of a component from one of its vendors, where an unapproved change to materials may cause some products’ internal insulation to fail after long-term use. This could lead to overheating and even combustion, further underscoring the need for stringent quality control within the supply chain.

Adding to the logistical woes of the recalls, consumers are now facing significant difficulty returning the potentially hazardous devices. Major delivery services, including SF Express, have reportedly ceased accepting these devices due to the inherent risks associated with lithium-ion batteries.

An SF Express representative, in a statement to the media, confirmed that the company has implemented a directive against accepting batteries, including, mobile power banks, and similar products, effective June 23rd. The rep added that the policy change reflects the company’s commitment to mitigating potential risks in light of recent safety incidents.