AI adoption

Verint’s “State of Customer Experience 2025” report reveals AI adoption is crucial for businesses. Key findings include consumer preference for AI-driven solutions and digital channels and demand for quick issue resolution. Speed of service now outweighs empathy. A negative experience can greatly impact brand loyalty. Excellent CX drives repeat purchases and recommendations.

Global AI adoption accelerates amid critical security vulnerabilities, with 88% of components lacking protocols and $1B+ crypto-mining hijacking via exposed frameworks. While history shows emerging tech often emerges through ethical risks, Alibaba Cloud’s CloudShield for AI tackles flaws via infrastructure defense (real-time vulnerability detection), model safeguards (99% attack prevention), and application shielding. Integrated Tongyi LLM slashes response times to 8.2 minutes, exemplifying AI’s dual role as both threat and defense. The future hinges on embedding security into AI’s core, mirroring infrastructure evolution beyond traditional “wild west” phases to counter innovation’s inherent risks dynamically.