AI Receptionist

RingCentral is significantly upgrading its AI Receptionist (AIR) by integrating with Shopify, Calendly, and WhatsApp. This allows AIR to handle order inquiries, schedule appointments, and manage customer chats. It also supports multilingual conversations and integrates into shared inboxes and call queues. Businesses are seeing reduced wait times and improved satisfaction, with AIR evolving into a “digital employee” for SMBs, offered as a standalone product or add-on.