Digital Transformation

Infosys launched Infosys Topaz Fabric on November 3, 2025, a platform designed to accelerate IT service delivery using AI. The composable architecture integrates data, AI models, and pre-built applications, offering services-as-software for IT operations, transformation, and cybersecurity. Featuring over 50 AI agents, Topaz Fabric aims to automate tasks and augment human capabilities. Nu Skin is already collaborating with Infosys to enhance its IT operations using the platform’s Agent Assist features. The launch addresses the growing demand for AI-driven IT automation.

F&M Bank (FMAO) appointed Amy Cover as Chief Marketing & Experience Officer (CMXO), effective October 31, 2025. Cover, previously SVP | Chief Marketing Officer since 2009, will now oversee integrated brand engagement, encompassing customer and employee experience in addition to traditional marketing. Her role reflects a growing trend in finance to align brand perception with the overall customer and employee journey. Cover will focus on digital transformation, brand growth across Ohio, Indiana, and Michigan, and internal communications. This move aims to strengthen brand identity and drive customer loyalty.

SAP is making a big push in enterprise AI, CEO Christian Klein cites AI as key to customer deals. Q3 cloud backlog surged 23% to €18.8B, showing demand for AI-infused cloud services. While Q3 revenue rose 7% to €9.08B, it slightly missed estimates. Deutsche Bank maintains a positive outlook, but SAP is guiding towards the lower end of its cloud revenue forecast. Klein emphasizes focusing on practical AI applications and value creation, stressing the importance of real-world adoption. SAP aims to transform into an AI-first entity.

Capgemini completed its acquisition of WNS (Holdings) Limited on October 17, 2025, for $3.3 billion. WNS shares ceased trading on the NYSE. The acquisition aims to create a global leader in intelligent operations, combining Capgemini’s reach and AI prowess with WNS’s industry expertise in areas like healthcare and financial services. Both CEOs emphasized the alignment of their vision regarding AI’s transformative potential. The deal expands Capgemini’s capabilities in business process services and reflects industry consolidation trends.

DXC Technology launches DXC Assure Smart Apps, an AI-powered suite to modernize insurance operations and enhance decision-making. Utilizing Amazon Web Services and the DXC Assure Platform, the apps integrate seamlessly with existing systems, offering self-service capabilities, AI-driven customer support, and intelligent insights. Built with DXC’s Assure BPM and enhanced by ServiceNow, the Smart Apps promise scalable workflows and rapid deployment, aiming for an 80% reduction in process design time, enabling insurers to innovate without disrupting existing investments.

OP Financial Group’s OP Life Assurance Ltd is the first life insurer globally to implement Guidewire’s Jutro Digital Platform (JDP). This enhances their sales teams’ digital capabilities to capitalize on market growth and improve customer experience. Building on their existing Guidewire Cloud Platform deployment, JDP optimizes sales channels, facilitates new business, enhances partner engagement, and improves customer retention. This strategic move addresses the low life insurance penetration in Finland by offering accessible digital products, including critical illness coverage, via multiple channels, demonstrating a broader industry trend towards digital transformation.

Tech Data Advanced has partnered with Wind River to distribute cloud-native virtualization and container management solutions in India. This alliance expands Wind River’s reach and provides Tech Data’s partners access to Wind River’s portfolio, including VxWorks and Wind River Cloud Platform. The partnership aims to help Indian businesses accelerate digital transformation by simplifying deployments and reducing operational complexities through validated platforms and integrated solutions. It leverages the Tech Data Center of Excellence (Tech COE) for expertise and support.

GPTBots.ai, Aurora Mobile’s enterprise AI platform, partnered with the Hong Kong Productivity Council (HKPC) to host a course on AI Agents for Hong Kong businesses. The course covered digital transformation and practical AI applications, featuring presentations and live demos on customer service, work order management, and operational inspections. GPTBots.ai serves over 60,000 enterprises globally with its no-code AI Agent platform, offering multi-model integration and enterprise-grade security. The company aims to expand AI adoption among Hong Kong businesses through continued collaboration with HKPC.

Docusign’s Intelligent Agreement Management (IAM) platform achieved FedRAMP Moderate authorization, enabling secure and compliant agreement solutions for U.S. federal agencies. This empowers agencies to modernize agreement processes, increase efficiency, improve service delivery, and unlock insights with AI. IAM facilitates digital transformation, replacing outdated paper-based workflows with AI-enhanced processes, improving security, and reducing costs. Agencies can now confidently deploy Docusign’s IAM to manage agreements faster and more securely, furthering government initiatives for digital services and cloud-based solutions.

Ant Digital Technologies announced partnerships at the Bund Summit, integrating AI into sectors like energy, data, healthcare, and mobility. Collaborations include a “Data Industry Base” with Wuhan Qiaokou and “High-Quality Dataset Projects” with Shanghai Data. In green energy, Ant Digital partners with multiple firms on virtual power plants and carbon chain management. Smart mobility initiatives involve digitalizing two-wheeled transit and intelligent delivery vehicles. AI also extends to public services through projects in TCM and AI-driven employment services. Ant Digital leverages technologies like EnergyTS and Agentar-Fin-R1 to enhance efficiency and decision-making.