Dreamforce

Salesforce is aggressively countering growth concerns with an ambitious long-term financial roadmap presented at Dreamforce. The company projects $60 billion in annual revenue for fiscal year 2030 and aims for at least 10% average annual organic revenue growth between fiscal years 2026 and 2030. Key to this strategy is leveraging AI, particularly through Agentforce, and focusing on core offerings. While some analysts remain cautious, others have reiterated buy ratings, reflecting renewed investor optimism in Salesforce’s ability to navigate the evolving tech landscape and achieve its targets.

Salesforce projects revenue exceeding $60 billion by 2030, aiming to reassure investors amid growth concerns. This excludes the Informatica acquisition, expected to enhance data integration. While targeting over 10% organic growth, Salesforce faces skepticism due to AI code generation tools. CEO Benioff downplays AI’s imminent takeover, emphasizing human expertise. The company is focusing on its Agentforce software to automate customer service, despite slow early adoption. Partnerships with Anthropic and OpenAI aim to bolster Agentforce’s AI capabilities, showcased at Dreamforce with implementations at companies like FedEx and PepsiCo.

Salesforce is launching Agentforce Voice, adding lifelike voice capabilities to its AI-powered customer service platform. This allows businesses to engage customers in spoken conversations with customizable AI agent voices. The move comes amidst increasing competition from companies like Sierra and investor concerns about AI’s disruption potential in the software industry. Salesforce is partnering with major communications providers and plans to release Agent Script software for further customization. While acknowledging potential workforce disruption, CEO Marc Benioff sees AI as an opportunity for efficiency and innovation.