Late-Delivery Penalties

Meituan aims to eliminate late-delivery penalties for crowdsourced riders by the end of 2025, shifting to positive incentives. Pilot programs testing alternative management approaches in multiple cities show improved rider experience. They are finalizing a points-based system to replace deductions. Meituan is also piloting a “Safety Score” system rewarding riders for safe practices such as avoiding red lights, resulting in a 26% decrease in red-light violations and cash rewards for over 20,000 riders.