On-Time Guarantee

JD.com’s food delivery service has replaced its “20-Minute Late, Free Order” guarantee with a ¥4 coupon for delays exceeding 20 minutes. JD.com cites improved on-time delivery performance as the reason for the change and has also lowered the compensation threshold with a new “On-Time Guarantee,” offering compensation for delays beyond 10 minutes. A full-visibility map for order tracking has been integrated. Consumer reactions are understanding, with some showing concerns about delivery riders’ well-being.