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CNBC AI News, July 16th – Social media chatter indicates a shift in policy by JD.com’s food delivery service. Users are reporting the discontinuation of the “20-Minute Late, Free Order” guarantee, replaced by a system offering a ¥4 coupon for delays exceeding 20 minutes.
JD.com, addressing consumer inquiries, stated that the change reflects significant improvements in on-time delivery performance since the launch of its original guarantee. “Our data shows a substantial increase in delivery punctuality,” a JD.com spokesperson told CNBC. “To provide more comprehensive protection and address a wider range of scenarios, we’ve upgraded our service to ‘On-Time Guarantee’, lowering the threshold for compensation to a 10-minute delay.”
Further enhancing transparency, JD.com has integrated a full-visibility map into its order tracking system, allowing users to monitor rider locations, restaurant preparation status, and overall delivery progress. The company emphasized its commitment to providing reliable logistics and superior service. “We are dedicated to ensuring every expectation is met through professional logistics and a high-quality service experience,” the spokesperson added.
Initial reactions from consumers appear largely understanding, with some citing concerns for the well-being of delivery personnel, particularly during the summer months. Several posts suggested the policy change could reduce pressure on riders, potentially leading to safer driving practices. The move highlights the delicate balance between customer expectations, operational efficiency, and the welfare of gig economy workers in China’s rapidly evolving delivery landscape.
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Original article, Author: Tobias. If you wish to reprint this article, please indicate the source:https://aicnbc.com/4857.html
