Quality Control

A prominent automotive blogger, Yan Chuang, publicly distanced himself from Xiaomi’s YU7 electric vehicle, citing concerns over build quality issues like rattling noises. He also criticized Xiaomi’s lack of transparency regarding quality concerns, including reported problems with the carbon fiber hood and autonomous driving systems. The controversy has sparked debate, with some praising his advocacy for consumer rights, while others question his motives. This incident underscores the challenges Xiaomi faces in the automotive market, highlighting the need for robust quality control and transparent communication to maintain consumer trust.

Mixue Ice Cream & Tea, a popular Chinese tea chain, is facing backlash after a customer found a cockroach in an unopened Jasmine Milk Tea in Ganzhou. The incident went viral, raising concerns about quality control. While the customer received a refund and compensation, the company is investigating, citing possible CCTV footage. Analysts suggest Mixue’s extensive franchise model (99.96% of their 46,479 stores are franchised) may contribute to food safety issues. The company apologized and pledged to improve service and awareness.