Restaurant practices
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Consumers’ Report: Restaurants Using Frozen Meat for Delivery, Fresh Meat for Dine-In – A Double Standard?
Chinese consumers are increasingly criticizing restaurants for alleged “double standards,” using fresh ingredients for dine-in customers but cheaper, frozen substitutes for takeout orders. The Jiangsu Provincial Consumer Rights Protection Committee (JSCRPC) argues this differential treatment violates consumer rights to fair dealing and transparent information. Key concerns include ingredient quality discrepancies, smaller takeout portions, and inflated delivery prices. The JSCRPC emphasizes that consumers deserve consistent quality regardless of consumption method, and experts warn against exploiting informational asymmetry, raising issues of transparency and ethical practices in the food delivery sector.
