review manipulation

Dianping has responded to allegations of facilitating review manipulation, stating its “notes” feature is for genuine user experiences. The platform claims that content deviating from actual visits doesn’t affect star ratings. Dianping’s rules prohibit “cloud exploration” and require “Daren” to visit establishments. The company admitted a “small number of merchants” incentivized fake reviews during promotions, leading to their removal and penalties. Dianping vows to improve its mechanisms to prevent future incidents.