Smart locker
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Fengchao Responds to Multiple App Redirects for Parcel Pickup: Payment Process to Be Optimized
A smart locker service’s convoluted payment process is frustrating users. A recent social media post detailed a complex flow involving multiple apps to pay a small 3-yuan fee. The process prompted users to navigate from WeChat to JD.com and potentially even its finance app. The service provider responded by stating they aim to offer diverse payment options and have begun optimizing the payment experience.
