CNBC AI News has learned that the seemingly simple task of retrieving a package from a smart locker service has sparked consumer frustration over a convoluted payment process. A recent social media post highlighted the user experience, with one individual lamenting that a mere 3-yuan (approximately $0.41 USD) fee transformed into a multi-app navigation nightmare. The post detailed the process, prompting users to navigate through multiple apps for payment, a process that the poster found unnecessarily complex.
According to the service provider, users are granted 18 hours of free storage, after which a fee of 0.5 yuan (around $0.07 USD) is charged every 12 hours, capped at 3 yuan.
The social media user described a payment flow that began with a scan using the ubiquitous WeChat app.
The resulting payment page then presented an option for “JD.com Pay,” which, if selected, redirects users from WeChat to the JD.com app.
Within the JD.com app, an additional screen suggested the user utilize the JD Finance app. If the user lacked this app, they were prompted to download it from the app store.
The initial complainer lamented the complexity, stating, “It’s outrageous! Just 3 yuan, and yet endless hoops to jump through, seemingly to push users towards installment plans.”
In response, the service provider issued a statement addressing the concerns. The company stated they aim “to cater to the diverse payment preferences of users,” offering various payment methods without forcing any specific option. The statement continued by noting that third-party payment platforms often run promotional offers, which users can choose to utilize. The company acknowledged the need to review the specifics of any promotional redirection with third-party partners and concluded by indicating that they have already begun optimizing the payment experience.
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